Welcome!

Welcome to OpenUp! We’re delighted to have you on board. We’ve created the guide below to introduce you to OpenUp and walk you through all of the necessary steps.

What you can expect: 
customer-success-openup

What is OpenUp

Psychologist Emma White introduces you to our service. She explains how OpenUp works and what you can expect from us over the upcoming weeks.

Your dedicated Customer Success Team

You will have your own dedicated Customer Success Manager. They will send you our welcome and onboarding emails and follow up with you along the way. Feel free to reach out to them at any time. We’re always happy to help!

Frits Thissen
Floortje Mast
mark-van-den-broek-customer-success-openup
Mark van den Broek
carmel-creutzburg-customer-success-openup
Carmel Creutzburg
linde-besselink-customer-success-openup
Linde Besselink
Frits Thissen
Floortje Mast
mark-van-den-broek-customer-success-openup
Mark van den Broek
carmel-creutzburg-customer-success-openup
Carmel Creutzburg
linde-besselink-customer-success-openup
Linde Besselink

Launching OpenUp

In the video below, Emma walks you through the support we offer to help you launch OpenUp and communicate our services to your employees. She also shares her personal recommendations for getting people to engage with OpenUp.

5 steps for a successful launch

You now have all the materials you need to launch OpenUp within your company. Exciting! Follow the steps below and use the resources in the onboarding package.

  • 1
    Stap 1
    Launch OpenUp to the management team

    We recommend doing this three to seven days before the main launch within the entire company. Use the templates in your onboarding package to create a launch message that gets your management team excited.

  • 2
    Stap 2
    Launch OpenUp to all employees

    Once your management team is on board, it’s time to let everyone else know about OpenUp. Use the templates in the onboarding package to create a message that fits your company’s style. If you have a company-wide meeting, this is a great place to share more about OpenUp and how you can use it as well!

  • 3
    Stap 3
    Share it on LinkedIn

    Communicating externally about our partnership shows your employees how important mental health is at your workplace. Organisations that do this see increases in engagement.

  • 4
    Stap 4
    Appoint ambassadors

    We advise identifying ambassadors for mental health within your organisation. Find employees that are eager to use and get familiar with OpenUp’s services so they can encourage and guide others!

  • 5
    Stap 5
    Embed OpenUp in your onboarding

    Add mental well-being and OpenUp as a topic in your existing onboarding process. This way, new employees are aware that you value their mental health and offer solutions to help them with it. Some ideas:

    • Add an email about OpenUp in your automated onboarding flow;
    • On your onboarding day, schedule ten minutes to discuss the importance of mental well-being and the services of OpenUp;
    • Ask managers to include ‘creating a MyOpenUp account’ as an onboarding task for new team members.

Activate your employees

Congratulations on launching OpenUp! It’s now time to make sure OpenUp stays top-of-mind for employees in your organisation. Every two weeks, we’ll send you an email highlighting different aspects of our service. The email contains template messages you can use to send out to your colleagues.

Monthly newsletter

After the onboarding emails, we continue to support you monthly through our newsletter. We inform you on things like:

  • Upcoming masterclasses and group sessions
  • Guided mindfulness sessions to do at home 
  • Our latest articles with insights on mental health 
  • Handbooks to work on your mental well-being 
  • And much more
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Week 1
Welcome to OpenUp
Week 2
Check-In
Week 4
Common Questions
Week 6
Mindfulness consults
Week 8
Spaces to OpenUp
Monthly insights

Each month, we send you a report that details how OpenUp is being used in your organisation. This contains:

  • Total number of consultations
  • Overall themes that are discussed 
  • Total number of check-ins 
  • Total number of masterclass registrations

Your personal Customer Success Manager is happy to discuss these insights with you and support you in getting more people to use OpenUp!

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Ongoing support

We hope this guide has provided you with all the information you need to feel confident in launching OpenUp in your organisation and start the conversation about mental health. Don’t hesitate to reach out to us at any time if you still have questions or need support. We’ll follow up with you to see how the launch went, go over your monthly report, and discuss potential activation strategies. 

We’re happy that you joined our mission to make mental health accessible to all!

Do employees really have unlimited access?

Yes, as part of the collaboration between employer and OpenUp, all employees have unlimited access to all services offered by OpenUp.
This includes 1-on-1 consultations and 1-on-1 mindfulness consultations. The psychologist and employee will discuss how many consultations might be needed to handle the situation in question. On average, an employee is ready to handle the question themselves after 3-5 consultations.

I would like to know if OpenUp and my organization match. How can I learn more? 

Would you like to know what OpenUp can do for your organization? Book a meeting with us. We would love to hear about any challenges you are facing within your organization.   

The meeting takes about 25 minutes, during which we introduce OpenUp to you. And we show you how OpenUp can help you and your organization. We show how easy it is for employees to (anonymously) contact our psychologists or to use our self-help resources. We show you our online environment, and we discuss how we can activate your employees to start working with OpenUp.

How do you guarantee the quality of your psychologists?

Offering the highest quality of care is our number one priority. Therefore, we use strict selection criteria for our psychologists. During selection, we use role plays and intervision sessions, to ensure we only hire the most talented psychologists. Moreover, all our psychologists have at least a master’s degree in Psychology. 

The knowledge of our psychologists is kept up to date through regular courses and intervision sessions. Also, our psychologists are supported by clinical psychologists.

How do the one-on-one consults work?

When your organization works with OpenUp, employees can plan a consult with one of our psychologists via our website. The employee chooses between a regular and a mindfulness consult. This is all anonymous: as an employer you will never know who requested a consult. 

The first meeting will take place within 24 hours. This consult is used for the psychologist and the employee to get to know each other, and to develop an action plan together. In 95% of the cases, three to five consults will be enough to solve the employee’s problem. During the first consult, the psychologist may notice that another health care professional than OpenUp is needed for this employee. We will guide this employee towards the right person. Until then, we will continue our consults with the employee.  

Our psychologists use various techniques to help people deal with everyday challenges. These techniques are practical and preventative.

How much does it cost to enroll my organization with OpenUp?

We find it important that our product is accessible to anyone within your organization. For an investment of €25 per employee per year, every individual has unlimited access to our psychologists, online programs and (online) events. For an additional €15 per employee, all family members and friends of the employee also have unlimited access.  

Is your organization larger than 5,000 employees? We will make a suitable offer in that case.