Data Security

To OpenUp, your privacy, security, and safety are our number one priority.

A critical part of building a world-class mental health platform is a commitment to protecting our member’s data. OpenUp has implemented best-in-class security practices to ensure our members receive the best care and their data is secure when using OpenUp’s platform.

 

 

 

 

Compliance

OpenUp is NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within the healthcare sector.

We are committed to ensuring the protection of all personal information that we hold, and to providing and protecting all such data. We recognize our obligations in updating and expanding this program to meet the requirements of GDPR.

All usage of our platform is 100% confidential

We keep all sessions confidential

We do not share information about who uses our services and what is discussed. Employees can use OpenUp 100% anonymously.

 

We do not record the contents of video sessions

We don’t record nor store any contents of the video sessions.

We do not sell or share information to any third parties

How your employees use OpenUp is completely confidential and is only visible through anonymized data for the HR managers. We don’t share or sell any information to any third parties.

Learn more about our privacy & data security measures

Is OpenUp NEN7510 and ISO27001 certified?

Absolutely. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within healthcare.

Is video calling truly safe?

Absolutely! For video calling, we use the secure app 24sessions. In addition, mutual trust the our professional code are leading in our services.

This is why it goes without saying that your privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within the healthcare sector.

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See also: How is my privacy guaranteed at OpenUp?

How is my privacy guaranteed?

At OpenUp, we believe that mutual trust and the professional code guide our services. Therefore, it goes without saying that your privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within the healthcare sector.

 

Our business is structured in such a way that you as a (future) user of our services can be sure that the personal data you share with us is in safe hands. Below we have described the principles on which our policy regarding privacy & data trust is based. For more information we refer you to our detailed privacy statement.

 

What happens to my personal data?

When you ask one of our psychologists for help, you agree on a so-called ‘medical treatment agreement’. With this agreement you give permission to use your data where we need them to help you with your request for help. Except for (psycho) medical and legal purposes, we delete data relating to your treatment, as soon as possible after it has treatment. You can call us at all times to request to delete your data. We ask for your permission to use your data in an anonymous or pseudonymized form for the improvement of our diagnostics and treatment. In this way we improve our (psycho)medical care for future clients. We will only process your data for the purposes for which it is necessary.


Who may see my personal data?

Insight into your personal data is limited. We will not provide your personal data to third parties, except if this is necessary for the execution of our services. Only employees who are involved in the treatment have access to your (psycho) medical information, other personal data is only accessible to employees who need it for our business operation. Our practitioners are medically certified and subject to professional code. Other employees have a duty of confidentiality. Where possible, we work as much as possible with anonymized or pseudonymized data.

 

What about the security of our online systems and parties we work with?
Our systems and processes are secured to prevent your data from being used for purposes other than those intended. All partners we work with to provide our services are selected on the basis of strict requirements regarding their reliability, integrity and security. We have a processing agreement with all our partners.

 

Does OpenUp comply with all applicable laws and legal guidelines?

Yes, we comply with all applicable laws and legal guidelines. We comply with all guidelines that apply within the framework of the General Data Protection Regulation (GDPR) and existing regulations on privacy in healthcare. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within the healthcare.

How confidential is the information I share with OpenUp?

Information you share with us is confidential and will be treated as part of our professional code. 

 

At OpenUp, mutual trust and our professional code guide our services. Therefore, it goes without saying that your privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within the healthcare sector.

 

We do not share personal information without your explicit approval, not even to your employer if they have a partnership with OpenUp.

Does my employer know that I am using the services of OpenUp?

No, we do not share personal information with your employer without your explicit approval. At OpenUp, mutual trust and our professional code guide our services.

 

If the consultation is offered by your employer, they do pay the bill. We have agreed that the bill will not indicate who is involved. In this way the confidentiality is guaranteed.